NEW RE-LAUNCH CLINIC TO HELP DESTINATIONS AND ATTRACTIONS
18 June 2020
As lockdown lifts, we've donned our scrubs and opened a new ‘Re-Launch Clinic’ to enable as many attractions and destinations as possible to draw on our expertise and re-open successfully.
We've created a range of ‘treatments’ to help destinations overcome the specific challenges they face. From on the phone support to bespoke solutions, our 'Destination Doctors' will provide the advice and expertise you need to overcome the challenges ahead and open with confidence.
Our Destination Doctors can help with:
- Re-launch strategy review: Draw on our significant expertise in launching destinations to review your re-launch plans and provide advice to make them as strong as possible.
- Audience specific messaging: One of the most challenging elements of COVID-19 is communicating clearly to a wide range of audiences. We can help you create concise and compelling messaging right for each of your audiences from staff to customers and beyond.
- Managing difficult issues: Be prepared to address tricky issues related to opening, particularly in such difficult circumstances. From customer complaints, damaging reviews, to employee complaints or redundancies. We can help you plan effectively and solve problems when they arise.
- Training customer facing staff: Your front of house colleagues are the most important people when it comes to provide clear and accurate information to customers. If they get it wrong, reputation is harmed or, worse, spark negative new stories or social media backlash . Our staff training will enable your team to communicate with clarity and feel confident in their role.
- Spokespeople media training: Now more than ever, spokespeople need to be adept at dealing with media questioning in a manner that builds trust and reassurance. We train spokespeople to successfully optimise media interviews and overcome challenging questions if they arise
- Something else bespoke: While all our treatments will be tailored for each destination - you may require something different. We're here to help and can create the right remedy for you.
15min overview of the Re-Launch Clinic and how it can help
Book your place for for a 15 minute overview at 2pm Tuesday 23 June / 10am Wednesday 24 June / 10am Thursday 25 June. Or email Katie or Will.